FAQ
Frequently asked questions
What clients ask most before opening an account and while a position or a credit line is active. Can't find your answer here? Use the chat once you're signed in.
How is my capital actually invested?+
It's allocated across a diversified mandate — indices, equities, bonds, futures, commodities, and currencies — sized by the investment committee, not left sitting in one position. Your account shows exactly which holdings your capital sits in, in real time.
How do I see performance and statements?+
Your account has a live balance split (available vs. invested), a Portfolio page showing every holding, and a Statistics page with realized and unrealized performance. The manager posts a formal statement each period; a distribution is paid out of any period that closes in profit.
Can I withdraw at any time?+
You can request a withdrawal of your available balance whenever you like — it isn't locked to a term. Your manager reviews and processes it; capital allocated to open positions becomes available once the manager frees it up.
What does my personal broker do?+
Every account is assigned a named broker who's reachable directly through your account chat, separate from general support. They're your point of contact for anything about your specific positions.
What can I use the private credit line for?+
Working capital, equipment, real estate, and bridge financing are the most common purposes. State the purpose on your application — the investment committee reviews it alongside the amount, term, and any collateral offered.
How long does a credit decision take?+
Most applications receive a decision within 3–7 business days once collateral and supporting details are complete. You can track exactly which stage an application is at from your account at any time.
What collateral do you accept?+
Commercial real estate, securities portfolios, and verified receivables are the most common. If you have something else in mind, describe it in your application — the committee evaluates case by case.
What happens if I miss a repayment?+
Contact your account manager before a payment is due if you expect to miss it — a schedule can often be restructured. Missed payments without contact may be referred to collections and, where collateral was pledged, the fund may pursue it, subject to your signed agreement.
What data do you collect, and how is it used?+
Only what's needed to open and service your account — contact details, identity verification, and any documentation tied to your positions or applications. It's used solely for that purpose and is never sold to third parties.